Sharing Others’ Experiences #5

I wasn’t planning to add another, but five rounds this out nicely.  This is from my LinkedIn site and is a story a little different, but just as disturbing, because Amazon is involved.

For those of you who aren’t part of the Facebook bullied author support page I will reiterate my experience with Amazon first.

I got a email from them that the two 1-star reviews posted on one of my books would be removed.  This was after I requested an investigation of fake reviews.  When the second 1-star appeared and I was the first to vote “No” that it wasn’t helpful, I got a drop down box.  It asked why I voted “No.”  I assumed this was evidence of Amazon’s investigation as I requested.  Of course, I marked the top choice that stated something like “It appears to be a fake review.” Shortly after I received the email stating both reviews would be removed.

In the interim the books were separated along with the reviews listed, so I asked for a call.  With a minute my phone rang and it turned out the investigators had separated them, but failed to put them back together.  It was fixed, but I did speak to the customer service rep, who sounded like a mature man whose voice could be executive, but who really knows.  I mentioned about the removal of the 1-star reviews and he confirmed they would be within the 3-5 days my email stated.

Five days later I queried if these reviews would be removed that day since it had taken so long.  I made the reply to the email stating the removals would occur.  Well, that email disappeared from all my folders, and the response was they would not be removed because they fit within their guidelines, to which they gave me a link.  My response was to call them liars and hackers and informed them the information would be shared among other bullied authors fighting for a voice.  Yet another email arrived, yesterday, reiterating the reviews did not violate their guidelines and, again, the link.  My response was similar to the first, adding that it appeared a fact they were liars and hackers and we should just all move on.

I hope that is the end of my bad experience with Amazon because I am only at a point, with several books, that a couple are selling each month, and a couple of Kindles also.  The’s about $20 per month for me.  Not a fortune, but with limited SS income every little bit helps.

Now to share a disabled person’s experience:

— How does it feel to be bullied? Indie author Eldon Sarte can probably tell you. It seems there are two bullies trying to have their way with him right now — a bestselling author Sarte calls “The Princess Bully” and the giant Amazon.com itself. And, of course, Sarte claims he’s done nothing wrong.

To read the original go here.  bully-smiley-300x300

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